Refund policy

We offer a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please note that we do not offer refunds. We only offer exchanges.

To start an exchange, you can contact us at misioncatarsis.help@gmail.com. If your exchange is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange-related questions at misioncatarsis.help@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

We do not offer refunds. Exchanges are only accepted within 14 days of delivery and must meet the eligibility conditions mentioned above.

Certain types of items cannot be exchanged, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), personal care goods (beauty products), hazardous materials, flammable liquids, gases, sale items, and gift cards.

Please contact us if you have questions about your specific item before requesting an exchange.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days of receiving it. However, instead of a refund, we offer store credit or an exchange only. The item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.